JustGo Terms of Use

Before you explore our platform, please take a moment to familiarize yourself with our Terms of Use.

Terms of Use of JustGo

JustGo Enterprise Pte. Ltd. (UEN: 202039326E) (“JustGo” or “we” or “our” or “us”) provides a third-party platform enabling Users (as defined below) to procure Drivers (as defined below) for construction-related services at justgo.com.sg (the “Website”) and JustGo’s mobile applications on Android and iOS (the “Applications”).

These Terms of Use enable you to understand your rights and obligations relating to the use of the Service (as defined below). By registering for the Service, you acknowledge you have read, understand and agree to be bound by these Terms of Use as well as any documents or terms incorporated herein by reference (the “Agreement”). You also agree to use our Service in accordance with these Terms of Use and only for lawful purposes as stipulated by law.

These Terms of Use also includes our Data Protection Policy, which are also applicable to your use of the Website, Applications and/or the Service.

If you do not agree to be bound by these Terms of Use, please do not access or use the Service. We recommend that you print a copy of these Terms of Use for your future reference.

We may amend the terms in the Agreement from time to time. These amendments shall be effective when they are published on the Website and/or the Applications. Your continued use of the Service after the publication of such amendments shall serve as an acknowledgement that agree to be bound by such amendments.

You may provide feedback, comments and/or other inputs regarding the Service, Website and/or Applications, where appropriate. Please refer to the section “Contact Us” on how to provide such feedback, comments and/or other inputs. While JustGo may consider such feedback, comments and/or other inputs, we are not obliged to investigate, review, amend, or take any action unless we deem it appropriate or are legally obligated to do so.


Recognising the time sensitive nature of construction jobs, and the limited number of drivers that parties (the “Users”) may have access to, JustGo provides a third-party platform via its Website and Applications for Users to list various jobs and hire drivers to meet the demands of the User’s undertaken jobs (the “Service”).

The Service enables you, as a User of our Website and Applications, to engage third-party providers who have an agreement with JustGo (the “Providers”). The Service is only meant for Users and Providers in Singapore. We do not represent that our Website and/or Applications will be appropriate for use or available in other territories.

By using the Service, you acknowledge that:

  • JustGo does not provide any transportation services; and
  • such transportation services are instead delivered by independent Providers who are not employed by us.

The Service is intended for use by persons who are at least 18 years of age and of sound mind. If you are under the age of 18, please do not use the Service. You also represent and warrant that you have full authority, power, and capacity to enter into this Agreement and to perform its obligations hereunder.

You represent and warrant that you will only use the Service for you or for another person for whom you are legally authorised to act. If you use the Service for another person, you will inform such other person about these Terms of Use as well as any other documents or terms incorporated herein by reference that apply to the purchase you have made on his or her behalf, including all rules and restrictions applicable thereto.


Registration for an account (the “Account”) will be required for both Users and Providers to access the Service. When you register, you may be required to provide us with some information about yourself. You agree to ensure that the information in your Account is up to date, accurate and complete. If you fail to ensure that the information in your Account is up to date, accurate, and/or complete, you may not be able to access the Service. We may ask you to provide proof of identity or verification for you to access the Service. You agree to provide such proof or verification, if requested, to continue accessing the Service.

You remain responsible for all activity in your Account. Each User is to only to possess one User Account, and each Provider is only to possess one Provider Account. If you suspect that there is unauthorised access or use of your Account, please contact us immediately at [email protected].

By creating an Account, you agree that we may send you electronic messages (such as, but not limited to, SMS, email, or push notifications) as part of your use of the Service. Please refer to our Personal Data Policy on the type of electronic messages that we may send to Users and Providers. You may opt out of receiving electronic messages by contacting us at [email protected]. However, specific electronic messages will still be sent to you to ensure proper use of the Service, such as, but not limited to, notifications about trips and receipts.

  • User Accounts

As a User, you will also be required to submit at least one valid payment method and agree to ensure that such payment method remains up to date. If your stored payment method is invalid or expired, and you fail to update it, you may not be able to access the Service.

You may not authorise third parties to use your User Account, and you may not assign or otherwise transfer your User Account to any other person or entity.

  • Provider Accounts

To access the Service as a Provider, the following person(s) may register for and maintain the corresponding Provider Account:

  • an organisation (including, but not limited to a company) that owns Vehicle(s) operated by Vehicle operator(s) may open a corporate account (the “Corporate Provider Account”); or
  • an individual that is the registered owner of the Vehicle may open an individual account (the “Individual Provider Account”).

For the purposes of this section, a Vehicle is defined to refer to tipper trucks.

Where you are an organisation, you may also be required to submit your organisation’s letterhead to us for the permitted uses herein and agree to ensure that such letterhead remains up to date.

JustGo reserves the right to restrict access or certain features of your Provider Account, temporarily or permanently, at any time, with or without notification, if JustGo deems, in its sole discretion, that:

  • you have violated any terms of this Agreement; or
  • your Account may be involved in any fraudulent or illegal

Providers shall not represent themselves as being an agent, employee, or partner of JustGo.

  • Grant of Non-Exclusive Licence to Users And Providers

By signing up for a User or Provider Account, JustGo will grant you a non-exclusive limited licence to access the Website and Applications to use the Service. This licence is non-transferable, and JustGo may revoke the licence at any time. You agree that JustGo may revoke this licence where they believe it reasonable to do so, which include, but is not limited to, the circumstances set out in section 5.

  • Payment of Hire Fees by Users

Users will be required to add adequate funds to their User Account with their preferred payment method before they can use the Service to engage a Provider. If your User Account is invalid for whatsoever reason, or if there is insufficient balance in your User Account, you may not be able to engage a Provider.

When a User wishes to engage a Provider, the applicable fees (the “Hire Fees”) for engaging this Provider will be displayed. These Hire Fees may fluctuate and increase depending on the level of demand for Providers by Users at the time of engagement. A monetary balance in the User Account equivalent to the displayed Hire Fees will be placed on hold upon confirmation of the engagement by the Provider.

Upon the completion of the Provider’s engagement, we will facilitate the User’s payment of these Hire Fees to the relevant Provider using the funds placed on hold in your User Account. Upon successful payment, we will send an email containing the invoice for the payment of the Hire Fees. Payment of the Hire Fees in such a manner will be considered as payment being made directly to the Provider. When Hire Fees are paid by a User to a Provider, they are final and non- refundable, to the extent provided under applicable laws.

  • Cleaning Fees

You shall be responsible for the cost of any cleaning fees that may be required as a result of your engagement of the Provider. JustGo will inform Users of the cleaning fees and we will facilitate payment for the reasonable cost for the Provider’s cleaning fees using the balance in the User Account. If the balance is insufficient to pay the cleaning fees, the User will be required to settle any outstanding cleaning fees before they can use the Service.

JustGo reserves the right to request Providers to provide verification of such cleaning fees required.

  • Cancellations

Users may cancel their request to engage a Provider free of charge if such a request is made no later than 30 minutes before the Provider is scheduled to arrive.

A cancellation fee will be charged from the funds placed on hold in the User Account if Users request for a cancellation less than 30 minutes before the Provider is scheduled to arrive. If the cancellation is made by the Provider or JustGo, no cancellation fees will be charged to the User.

  • Payment of Hire Fees to Providers

Payments for the corresponding amount of the Hire Fees will be facilitated by JustGo under this Agreement from the User Account to the relevant Provider Account. You hereby agree that JustGo has the full power and authority to facilitate the transfer of any Hire Fees payable to you, on your behalf, and to make any deductions that are payable to JustGo in accordance with this Agreement.

Provider will be able to withdraw the balance in their relevant Provider Accounts by designating a PayNow account. When the Provider makes a request for withdrawal of the funds in their Provider Accounts, JustGo will make payment of the relevant funds to the designated PayNow account in the Corporate Provider Account and/or Individual Provider Account.

A Corporate Provider Account may receive Hire Fees for the engagements their Vehicle operator(s) perform. In this case, JustGo may also make payments to the Singapore bank account provided by the Corporate Provider Account directly. You acknowledge and agree that you will be responsible for the distribution of the Hire Fees to the relevant Vehicle operator(s), and in accordance with your own internal arrangement with these operator(s). JustGo takes no responsibility for your failure to make payment to the Vehicle Operator(s) from the Hire Fees paid to your Corporate Provider Account.

An Individual Provider Account will receive Hire Fees for engagements performed by the registered owner of the Vehicle. Such Hire Fees will be paid to the Singapore bank account designated by you.

  • Issuance of invoices on behalf of Providers

JustGo will be issuing of invoices on behalf of Providers for any payment it is facilitating. You hereby agree that JustGo has the full power and authority to send invoices on your behalf upon every successful payment. Where you are an organisation, you agree that JustGo has the full power and authority to send such invoices containing your organisation’s letterhead.


JustGo retains the right, at our sole discretion, to restrict or deny you access to the Service, and/or terminate your Account at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use. If your use of the Service is terminated by us, you shall not attempt to use the Website, Applications and/or Service under any name, real or pseudo.

You are under no obligation to use the Service and may cease the use of our Website and/or Applications at any time.

If the Agreement is terminated or expires for any reason, you shall immediately cease using the Service and the parties will have no further obligations or rights under this Agreement, notwithstanding any obligations or rights that may have accrued to either party at the time it is terminated. Clauses 7, 8, 9, 10 and 12 of this Agreement and any other clause which expressly or by its nature is intended to survive the expiry or termination of this Agreement, shall continue to have effect.


We are the owner of all intellectual property rights on our Website and the Applications, and in the material published on it. Those works are protected by copyright laws in Singapore. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Website and Applications must always be acknowledged.

You must not use any part of the content on the Website and Applications for commercial purposes without obtaining a licence to do so from us.

If you print off, copy, or download any part of the Website and Applications in breach of this Agreement, your right to use the Website and Applications will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


are registered trade marks in Singapore under JustGo’s name (the “Trade Marks”). You are not permitted to use the Trade Marks without our prior written approval.


The Applications may also include information and materials uploaded by Users and/or Providers. These information and other materials have not been verified by us. If you wish to complain about content uploaded by other Users or Providers, please contact us at [email protected].

When you upload information and other materials to our Applications, you grant us a non- exclusive, royalty-free, transferable licence for us to use the content for their purposes. Such licence will terminate when the User or Provider deletes the content from the Applications, or when their account is terminated pursuant to section 5.


By using JustGo’s website, applications and/or the Service, you agree that:

  • you will only use the Service for lawful and its intended purposes;
  • you will not make fake bookings on the Applications;
  • you will not use the Service for other services other than to engage Providers;
  • the Provider will not be contacted, other than for the purposes of your engagement with Such contact will be made via SMS, and the standard charges of such SMS-es will be borne by you;
  • you shall not cause or attempt to cause damage to JustGo’s Website and/or Applications;
  • you will not copy, distribute or misuse our content without our written permission;
  • your use of the Applications is for your own use, and not for resale to a third party;
  • you shall not do any act which defrauds JustGo or causes enrichment to you at our expense;
  • you shall not do any act which prevents the Website and/or Applications from operating normally, which the Service operates on;
  • use of the Service will be subject to our Data Protection Policy at as may be amended from time to time. You agree that it is your responsibility to check any updates that our Data Protection Policy may have from time to time;
  • you shall assume full responsibility and liability for all loss or damage suffered by you, the Provider, or any third party which may result due to a breach of any of the terms in this Agreement; and you shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the vehicle and/or service howsoever operated.


JustGo provides the Service on an “as available” basis. While JustGo will make reasonable efforts to ensure that the Service is available, we make no representation, warranty or guarantee with regard to the Service being always available, nor its reliability or quality. As the Service requires a connection to the Internet, access may be limited if the User and/or Provider is unable to connect to the Internet for whatsoever reason. We are not responsible from any delays or damages or losses arising from such delays due to such Internet issues.

JustGo is unable to guarantee the quality, safety or ability of the Providers, and Users acknowledge that they engage Providers on such a basis


To the extent permitted by the applicable law, all terms, conditions, warranties and statements, whether express, implied, written, oral, or otherwise, which are not expressly set out in these Terms of Use are excluded and, to the extent such terms, conditions, warranties and statements cannot be excluded, Hidoc disclaims any liability in relation to the same.

Nothing in this Agreement limits or excludes a party’s liability for death or personal injury caused by negligence, for fraud, or for any other liability to the extent it cannot be limited or excluded under applicable laws.

Notwithstanding the above, JustGo’s liability, whether in contract, tort (including negligence), or otherwise and whether in connection with this Terms of Use, shall not exceed the Hire Fees payable by the User in that particular engagement which gave rise to JustGo’s liability (if any).

To the maximum extent permitted by applicable laws, we shall not be liable for the following from your use of our Service of this Agreement:

  • any loss of use, profits, business or revenue;
  • any loss of business opportunities, goodwill or reputation;
  • any indirect or consequential loss or damage; and
  • any injury to persons or damage to

Any claims that you may have against JustGo, the Service, or this Agreement is to be notified to us within one (1) year from the events giving rise to such claim. You agree that your failure to provide such notification within the stipulated deadline will lead to you forfeiting any rights and/or remedies that you may have with regard to such claims.

Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.


To the fullest extent permitted by the applicable law, you shall indemnify, defend and hold harmless JustGo, its directors, officers, agents, and employees, and its affiliated entities, successors and assigns, from and against claims or demands, causes of action, judgments, liabilities, losses, costs and expenses (including, without limitation, legal fees) that may arise out of or result from:

  • your breach or violation of this Agreement;
  • a Provider’s provision of any service pursuant to your engagement with the User;
  • your use of the Service as either User or Provider;
  • taxes and any such liabilities, duties, claims and penalties that are imposed on a Provider and/or JustGo due to your engagement with a User, or your failure to comply with your tax obligations in this regard;
  • any claim where a Provider asserts that they are an employee, agent, or representative of JustGo;
  • your access to and use of the Website, Applications and/or Service;
  • any violation of applicable law or the rights of any third party that occurs through your use of the Website and/or Applications;
  • any inaccuracy in any representation or warranty that you make under this Agreement;
  • anything done or failure to do anything by you in carrying out your obligations under this Agreement;
  • any other wilful misconduct, default, unauthorised acts or wilful omission on your part; and/or
  • any other party or User doing any of the above, where such party or User was able to access or use the Website, Applications and/or Service using your account and/or


The performance of our obligations under these Terms of Use is subject to the existing law and legal process in the Republic of Singapore, and nothing contained in these Terms of Use is in derogation of our right to comply with any government, Court and law enforcement requests or requirements relating to your access to and use of the Website, the Applications and/or the Service.


These Terms of Use shall be governed by and construed in accordance with the law of the Republic of Singapore, and you hereby agree to submit to the exclusive jurisdiction of the courts of Singapore.


In the event that any term, condition or provision contained in these Terms of Use shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, the same shall to that extent be severed from the Terms of Use and the remainder of which shall continue to be valid and enforceable to the fullest extent permitted by law.


You shall not assign, novate, or otherwise transfer any of your rights, interests or obligations herein to a third party without obtaining the prior written consent of JustGo. Any purported assignment in violation of this section shall be deemed null and void.


As mentioned above, this Agreement is formed between you personally and JustGo only. Save where expressly allowed in this Agreement, a person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B), or as may be modified, supplemented or adapted from time to time, to enforce any of the terms of this Agreement.


We may collect, use and/or disclose your personal data which includes without limitation, name, address, phone number, email address, photograph in connection with your access and use of the Services.

Please refer to our Data Protection Policy (a copy of which is available at justgo.com.sg and/or in the Applications) which is hereby incorporated herein by reference, for our personal data protection policy governing our collection of personal data.


Any information you provide to us in connection with your use of the Website, the Applications and/or the Service may be transferred to our related companies or subsidiaries or authorised representatives in accordance with our Data Protection Policy and the applicable law. By accessing and using our Websites, you consent to this transfer of information, our Personal Data Policy, and these Terms of Use.


The Website, Applications and Service will be improved continuously and JustGo may amend and update the Terms of Use in our sole discretion from time to time. Any amendments or revisions to the Terms of Use will be posted on our Website and/or Applications, upon which said amendments or revisions will take effect immediately. While we will endeavour to provide prior notice of any material changes, it is your responsibility to check our Website and/or Applications from time to time to ensure that you are aware of any amendments to the Terms of Use. By continuing to use our Service after a change has been posted signifies that you have read and understood these Terms of Use and accepted and agreed to be bound by the terms of these Terms of Use.


You undertake and agree to notify JustGo immediately if any of the representations and warranties become untrue, invalid, misleading, or incomplete in any respect. If you have any queries or concerns on these Terms of Use, please contact us at [email protected] or send your correspondence to us at:

JustGo Enterprise Pte. Ltd.
14 Tagore Lane
Lam Chuan Building
Singapore 787475
Attn: Support Team

For us to respond promptly to your request in accordance with these Terms of Use, please provide us with the following information:

  • your full name;
  • your contact number;
  • your email address; and
  • details of the nature of your comments and/or

This Terms of Use was last updated on 18 Nov 2021.